Privacybeleid

Last updated: August 30, 2025

Lúmonar operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). Lúmonar is powered by Shopify to deliver the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction, or otherwise communicate with us through the Services. If there is a conflict between our Terms of Service and this privacy policy, this privacy policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you acknowledge that you have read this privacy policy and understand the collection, use, and disclosure of your data as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified so that you cannot be identified or reasonably linked to it. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction data, payment method, payment confirmation, and other payment details.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction data including items you view, add to cart, wishlist, purchase, return, exchange, or cancel, and your previous transactions.

  • Communication with us including information you provide in communications with us, such as when submitting customer support inquiries.

  • Device data including information about your device, browser or network connection, IP address, and other unique identifiers.

  • Usage information including data about your interaction with the Services, including how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you communicate with us or which Services you use, we may use personal information for the following purposes:

  • Delivering, personalizing, and improving the Services. We use your personal information to provide the Services, including to perform our agreement with you, process payments, fulfill your orders, remember your preferences and interests, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create and maintain your account, arrange shipping, facilitate any returns and exchanges, enable you to submit reviews, and create a tailored shopping experience such as recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages by email, SMS, or mail, and showing you online ads for products or Services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.

  • Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for safely maintaining your account login information. We strongly recommend not sharing your username, password, or other access credentials with others.

  • Communicating with you. We use your personal information to provide customer support, respond to you, provide effective Services, and maintain our business relationship with you.

  • Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal requests, including law enforcement or government agency requests, to investigate or participate in civil discovery, possible or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);

  • With business and marketing partners to provide marketing Services and create advertisements for you. For example, we use Shopify to support personalized advertising with third-party Services based on your online activities across different merchants and websites. Our business and marketing partners will use your information according to their own privacy policies. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising based on your online activities across different merchants and websites.

  • When you instruct us, request us, or otherwise consent to sharing certain information with third parties, such as to ship your products or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than where you live, to provide and improve the Services for you. Additionally, to help protect, grow, and improve our business, we use certain Shopify enhanced features that include data and information obtained from your interactions with our store, along with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights over the use of your personal information for these purposes. For more information on how Shopify uses your personal information and any rights you may have, please visit the Shopify Customer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information there. See the Shopify privacy policy portal link.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or managed by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide on public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or an external party. Our inclusion of such links does not imply endorsement of the content on such platforms or their owners or operators, except as stated in the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request its removal. As of the effective date of this Privacy Policy, we do not actually know that we “share” or “sell” personal data of individuals under 16 years old (as those terms are defined in applicable law).

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Also, information you transmit to us may not be secure during transmission. We recommend not using insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you have some or all of the following rights regarding your personal information. These rights are not absolute, may only apply in certain circumstances, and in some cases, we may decline your request as permitted by law.

  • Right to access/knowledge. You may have the right to request access to personal information we hold about you.

  • Right to deletion. You may have the right to request that we delete personal information we hold about you.

  • Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.

  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option in our emails. If you unsubscribe, we may still send you non-promotional emails, for example, regarding your account or orders you have made.

If you live in the United Kingdom or the European Economic Area (EEA) and are subject to exceptions and limitations provided by local laws, you may exercise the following rights in addition to the rights described above:

  • Object to processing and restrict processing: You may have the right to request that we stop or limit the processing of personal information for certain purposes.

  • Withdrawal of consent: When we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing consent does not affect the lawfulness of processing based on your consent before it was withdrawn.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, visit https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. You may designate an agent to submit requests on your behalf to exercise your rights. Before accepting such an agent’s request, we require proof that you authorized the agent to act on your behalf, and we may ask you to verify your identity directly with us. We will respond timely to your request as

CONTACT INFORMATION
If you have any questions about the Terms of Service, please contact us at info@lumonarr.com.
Our contact details are as follows:

Trade Name: LúMONAR LIMITED
Email: info@lumonarr.com
Registered Address: LúMONAR LIMITED, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Company Registration Number: 16688745